US Returns
- Open the US Portal below
For our US customers only
Follow these steps:
- Enter your Order Number which you will have received when you placed the original order.
- Select the item(s) you would like to return.
- Select if you would like to Return, Exchange or take a Store Credit for each of your items.
- We are offering a 10% bonus for customers who opt for our Store Credit which can be used on our website to purchase a new item altogether
- The Store Credit will be sent to you in the form of a virtual gift card that retains value.
- This means you can use it as many times as you want until the balance reaches 0.
- Download the QR code.
- Drop it off at your nearest 'Drop Off Point' shown from the portal. Once we receive and verify your returned items, your new replacements will automatically be sent out to you, it’s as easy as that.
- Please allow up to 14 working days for returns to be processed once we have received them.
- The return charge will be deducted from the refund and then the remaining refund will be issued via the original method of payment.
For our US customers, $7.99 will be deducted from your refund.
Use the Return Portals below to start your return.
US Returns Portal
If you are submitting a return request as a US resident, please use the US portal below:
30 Days
Return your items within 30 days of the date you receive your items.
Refund or Exchange
You can opt for a refund or an exchange. Also, if you opt for a gift voucher instead of a refund you will receive a 10% bonus.
Worldwide Returns
You can return your items on all international orders. Our Returns Portal will generate a return shipping label for you. We share the cost of return shipping with customers.