We offer a range of delivery services to best suit your needs.

Visit our shipping page for a list of services.

Christmas Returns: Orders placed between 24th November - 25th December 2024 can be returned until 23rd of January, 2025. 

We accept returns within 30 days of the delivery date.

We offer returns and exchanges on our full priced products.

If there is an issue with the items in your order, please contact our customer care team within 14 days of receiving your order so that we can assist you.

Please view our policies below for more information. 

• Return / Refund - View Policy
• Exchange - View Policy

If an order is refused by a customer due to custom fees or there is address issues, the parcel will be held for 2 weeks and then be abandoned if these fees or enquiries are not resolved in this time.

AYM is not responsible for the handling of an abandoned order. Should any costs be incurred to return the parcel back to us, these costs will be deducted from any possible refunds.

It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, AYM cannot offer reimbursement for this package.

To return your order, please initiate a return via our returns portal: US Returns Portal

We offer pre-paid returns labels for UK, US and International destinations. A fixed fee will be taken off of your refund to cover part of the return shipping. We subsidise over 50% of the shipping cost charged by couriers to reduce the cost of return shipping for you.

You do not need to return it back to us in the AYM gift box, however please do ensure that the garments are fully protected when returning them to us: Returns Page

If you've ordered your items on a pre-order, they will be shipped when the items are made. The 'Shipping From' date will be listed on your order confirmation email. We do our best to meet these shipping from dates, however if the demand for certain styles is higher than expected it can take our sewing machinists longer to complete the orders being made. In this case, we recommend checking our Order Status Page for updates on styles: here.

We sell on pre-order so that we can accurately monitor how many items of a style to make. This is a slow fashion approach, as the styles aren’t instantly available - but we are able to dramatically irradiate waste by producing only what is actually ordered.

If you have received an email notification that your order has shipped, you will be able to follow the tracking information in the email. Alternatively, you can track your order here.

We make all of our clothing in the UK.

All orders will be shipped from the UK, to worldwide locations.

We work with a third party logistics expert, which means that we have access to their highly developed warehouse facilities - giving us greater clarity on order status and stock positions. Ultimately, we will be able to provide you with a better service level as a result.

For our US customers, please note that there are import and duties that will be payable on orders over $800 USD. These will be calculated by your local border agency and will be due for payment upon delivery.

Any orders below $800 USD shouldn't be subject to any delivery taxes.

Deliveries times will vary during UK Public Holidays. A full list can be found here.

In order to ensure delivery for a specific date we recommend ordering as far in advance as possible.

Please note that our Rewards Program is currently in UK GBP. We are working on a solution for our US customers and hope to launch this very soon.

Only one discount code can be used per order and cannot be combined with other promotions.

Please note that as an online business our prices change in response to fashion trends, stock and demand from customers.

Due to this, unfortunately we will not refund the difference if prices have changed since you placed your order.

We are a UK based company and therefore our prices reflect the UK currency. The currency fluctuates between the GBP and USD currency exchange and this may be reflected from time to time in price adjustments.

We make the majority of our clothes on a preorder model which allows us to test demand for that style. When a product is popular we produce small batches of stock to help support our operational supply chain.

Due to the nature of testing demand we find that our stock movement is for the most part, pretty healthy. This means we only have very limited occasions where we might have excess stock that we are able to offer discounts on. This is most likely on limited edition samples which we add to Mystery Boxes. Or end of line styles. We recommend signing up to our newsletter to find out when we are hosting a discount or sale.

For the past couple of years we have only had sales once per year, during Green Friday period.

We do participate in a Green Friday sale most years. This is our more conscious approach to Black Friday Sales, where we offer a split discount; equally matching the discount for customers with a charitable donation.

We hand make our clothing using high quality fabrics. The majority of our range is made with double layered fabric. This is a technique that we have developed where we use two layers of fabric in most of our garments. This creates a figure supportive fit and also avoids the fabric from being see-through or sagging.   

We have developed our size chart based on the stretch in our fabric and the way that our clothing is made. Our size chart will give you a fitted look. 

View our SIZE CHART 

We do still offer custom made garment services. Custom made items are individually created and there is a great deal of resources that go into each garment. These garments start from £300 per item.

This process involves discussing and agreeing on the design, pattern making and sizing work and the construction of the garment. Plus the fabric and trims.

To enquire about ordering a custom made garment please contact our team using the Contact Us form below.

If you are UK based, you can tailor your AYM items with our tailoring partner SOJO.

SOJO offer bespoke tailoring and repairs on a selection of our items. Here at AYM we know that every body is different so if the measurements below don’t quite work for you then why not consider having your item tailored for the perfect fit. Just select SOJO on the product page.

You can read independently collected reviews on both Trust Pilot and Reviews.io:

• Trustpilot
• Reviews.io

We accept all major debit & credit cards. We also accept PayPal payments.

We offer Klarna, ClearPay and Sezzle payment options.

We are pleased to be able to make it easier for international payments, you are now able to purchase in the following currencies; GBP, AUD, CAD, EUR, NZD, USD, HKD, JPY and SGD.

All orders processed by us and by your bank will be in your local currency. 

If you purchase an item on Pre Order, we will make it for you once the order is confirmed and paid for. In order to be more sustainable, we ship pre-order items alongside ready available items. This allows us to combine the shipping of all order items, thus reducing the carbon footprint on orders.

Pre-orders will ship from the date stated on the product page or at the checkout.

The shipping time that you select at the checkout is in addition to that pre-order date. This means that when the pre-order item is ready, we will process that item with the shipping speed you selected on your order. For example, if that is VIP Express within the UK - we will ship with our Next Day Service as soon as the pre-order item has been completed.

We ship AYM orders in sustainable, FSC (Forest Stewardship Certified) packaging using a range of materials including recycled cardboard and biodegradable mailing bags. Every piece of packaging can be recycled or added to the compost as a biodegradable material.

We use garment bags to ensure the clothing is protected when it's being stored before shipment. It also ensures the garments are kept safe during transportation.

Our clothing is ethically made because we are committed to high moral standards being maintained throughout our production processes. This includes ensuring that we are doing everything we can to support the well being of our team and the planet. 

Our clothing is made by a team who are paid above the living wage, work in safe and enjoyable work conditions and are cared about by the wider company (colleague and managers a-like).

Learn more about our Sustainability choices here.